Case Study: Acceptance Insurance boosts reviews and local visibility with Reputation.com

Acceptance Insurance boosts listing views 72% with Reputation.com

Acceptance Insurance faced the challenge of unifying its fragmented online reputation and customer experience strategy across its extensive network. As a community-focused insurance provider, they sought to extend their supportive ethos into the digital space to drive brand awareness and growth. They partnered with Reputation to centralize their management of business listings and reviews.

By implementing Reputation's platform, Acceptance Insurance centralized online reputation management and engaged over 700 local agents to proactively gather customer feedback. This strategy led to significant measurable improvements, including achieving an average 4.8-star rating, increasing annual review volume by 27%, and boosting listing views by 72%. Reputation also helped drive a 22% increase in phone calls and linked improved reputation scores directly to revenue growth.

Acceptance Insurance