Case Study: a large healthcare company boosts review volume and reputation score with Reputation.com

A Large Healthcare System Boosted Online Review Volume by 2X

A large healthcare system, consisting of a not-for-profit network of over 60 specialty clinics, faced significant internal resistance from its doctors and staff to implementing an online reputation management (ORM) program. Despite providing quality care, negative online reviews were being overlooked, which began to damage their reputation and even limited which doctors could be used for public events. The organization enlisted Reputation.com to help monitor its online presence and address this challenge.

Reputation.com provided a platform to monitor reviews, generate positive feedback from patients, and respond to negative comments. The solution helped secure internal buy-in by sharing data with staff and enabled the team to make operational improvements. As a result, the healthcare system nearly doubled its review volume and increased its Reputation Score by nearly 50%, from 190 to 332, in just over a year.