Case Study: a leading automotive service provider boosts review volume and star ratings with Reputation.com

A Big Three Automaker Wins Big with Online Reputation Management

The customer, a Big Three automaker, faced the challenge of managing and improving the online reputation of its vast network of U.S. dealers. They turned to the vendor, Reputation.com, and its platform for automotive to gain control over digital feedback, with the goal of increasing review volume, improving star ratings, and boosting local search prominence for its dealers.

Reputation.com implemented its technology, enabling dealers to monitor reviews in real-time, understand feedback trends, and actively solicit more customer reviews. The solution delivered significant results within five months, including a 325% increase in review volume, a 30% reduction in negative sentiment, and an average star rating boost from 3.5 to 4.5 out of 5, ultimately helping to build customer loyalty and drive new acquisition.