Case Study: NKC Health achieves a 4.8-star reputation and 6-month early goal success with Reputation.com

How NKC Health Smashed Their Reputation Goals 6 Months Early

NKC Health needed to move beyond a decentralized, manual approach to reputation management and fix inaccurate business listings, improve patient trust, and respond more effectively to online reviews. Working with Reputation.com, the health system adopted a platform for managing listings, reviews, and feedback across multiple locations.

Reputation.com helped NKC Health automate monitoring, updates, and review responses, creating a more consistent and efficient process. The results were significant: its star rating rose from 3.3 to 4.8 in less than a year, review volume grew from 464 to 5,103, and the Rep Score increased from 256 to 678, reaching 681 and beating the year-end goal by six months.

NKC Health

Jodi Rawson

Digital Marketing Manager