Case Study: Evive Brands achieves revenue growth with Replicant

Evive Brands boosts agent performance 16% with Replicant

Evive Brands, a multi-brand home services franchise platform, faced operational challenges as rapid growth overwhelmed its contact center. Long hold times, missed after-hours calls, and fragmented customer insights were limiting growth and revenue. To build a scalable growth engine instead of just a larger labor model, Evive Brands partnered with Replicant.

Replicant began by implementing its Conversation Intelligence to analyze 100% of customer calls, uncovering key insights that informed the design of AI Agents. These AI Agents handled routine inquiries like scheduling, resolving up to 40% of calls and capturing after-hours demand. This solution led to a 16% improvement in agent performance scores and is projected to generate an additional $5 million in revenue for Evive Brands, creating a scalable customer intelligence center.

Evive Brands