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Visit WebsiteCAA Club Group Doubles Call Completion Rate
Canadian Automobile Association Club Group
Steve Bennett
Supervisor of Dispatch
Replicant
Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Their production stack includes Haskell, TypeScript, JavaScript, and Python. They have offices in San Francisco, Toronto, and Waterloo, a diverse team and a big challenge ahead.
Case Studies
Showing 12 Replicant Customer Success Stories
How CorVel reduced adjuster workload by 500,000 calls with AIpowered Conversation Intelligence
Corvel
Cindy Gambosh
Director of Workforce Automation
CorVel Cuts Handle Times for First Notice of Loss Calls By 50% With Replicant
Corvel
Cindy Gambosh
Director of Workforce Automation
DoorDash Improves the Customer and Merchant Experience With Replicant
DoorDash
George McConnell
Global Operations Manager
ECSI Saves $1.5M Automating Front Desk Calls With Replicant
ECSI
Mike Bowman
Former Senior Director, Operations
Auto Insurance Leader Resolves 50% More Calls With Replicant
Leading Auto Insurance Company
How a leading wellness company saved over $1.2 Million with AI-driven customer support
Leading Wellness Company
Next Insurance - Customer Case Study
Next Insurance
Natalie Cutler
Senior Operations Specialist
New Jersey Transit Brings Rapid Service to Paratransit Riders With Replicant
NJ Transit
Namecca Parker
General Manager, Access Link
Southwest Medical Imaging Answers 20% More Calls With Replicant
Southwest Medical Imaging (SMIL)
Kim Wyszynski
Director of Contact Center
How Sunrun achieved a 50% call resolution rate and 4.6/5 CSAT with AI
Sunrun
Stetson Wood
Director of Engineering and Communications Domain Owner
The Because Market - Customer Case Study
The Because Market
Connor Shepherd
Founding Partner
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