Case Study: AAA Mountain West Group improves roadside emergency updates with Replicant AI

AAA Mountain West Group boosts roadside call resolution to 93% with Replicant

The customer, AAA Mountain West Group, faced significant challenges in managing overwhelming call volume spikes during weather events, which prevented their agents from providing timely outbound status updates to members. This led to increased inbound calls, longer wait times, and overburdened staff. To address this, they turned to Replicant for a solution using AI automation.

Replicant implemented its AI Agents to automate Keeping Members Informed (KMI) calls. This solution achieved a 93% resolution rate and handled 100% of these outbound update calls. The deployment resulted in a 2.5x higher resolution rate for emergency roadside service and a 68% decrease in cost per call, freeing human agents to focus on getting members to safety quickly.

AAA Mountain West Group