Case Study: SODIC improves customer journeys with Renascence CX journey mapping

Sodic maps 36 customer journeys and 400+ internal tasks with Renascence

For Sodic, a real estate developer, Renascence was engaged to map and enhance the customer experience across their diverse portfolios. The challenge involved gaining a thorough understanding of the existing customer journeys to identify pain points and opportunities for improvement across their Club S, Commercial, and Residential segments.

Renascence implemented a detailed customer experience journey mapping solution. They developed three "as-is" and three "future" journey maps, defining over 5 stages and 26 steps per journey and documenting more than 400 internal tasks. The measurable results included a comprehensive blueprint that identified critical pain points and laid out strategic improvements to create a seamless, customer-centric experience for Sodic's clients.

Sodic