Case Study: SODIC enhances customer experience and market competitiveness with Renascence

SODIC improves CX across 76 touchpoints and 400+ pain points with Renascence

The customer, Sodic, a real estate developer, sought to enhance its market position and customer satisfaction by transforming its commercial strategy and customer experience. They faced challenges in optimizing customer journeys, establishing a robust Voice of the Customer (VOC) program, and developing a cohesive CX strategy. The vendor, Renascence, provided comprehensive CX strategy and digital transformation consulting services to address these needs.

Renascence implemented a year-long CX transformation, conducting in-depth market analysis, mapping 76 customer touchpoints to identify over 400 pain points, and evaluating four key business units. They developed refined commercial strategies, a governance model, and an effective VOC program with a closed feedback loop. The results included a stronger market position, alleviated pain points leading to higher satisfaction, and the delivery of over 10 CX and VOC reports over 12 months to drive continuous improvement.

Sodic