Case Study: SODIC enhances customer engagement with Renascence's Voice of Customer strategy

SODIC builds a VOC strategy with Renascence using 10 data collection methods and 3 CX metrics

Sodic, a real estate developer, sought to implement a robust Voice of the Customer (VOC) strategy to better understand client needs and enhance customer satisfaction. They engaged the consultancy Renascence to design this comprehensive VOC program, which would provide a clear roadmap for leveraging customer feedback to guide data-driven decision-making.

Renascence designed and implemented the VOC strategy for Sodic, which incorporated ten distinct data collection methods and three key CX metrics (NPS, CSAT, CES). The solution included analyzing nine software solutions before selecting the best fit, creating a detailed implementation plan with a Gantt chart, and establishing a closed feedback loop. This provided Sodic with a clear, actionable roadmap and a structured plan for execution to enhance its customer feedback management.

Sodic