Case Study: SODIC boosts customer satisfaction and loyalty with Renascence CX strategy

SODIC addresses 400+ pain points with Renascence

The customer, real estate developer SODIC, sought to improve customer engagement and satisfaction across its diverse business units. They faced challenges in understanding varied customer needs and had numerous pain points across the customer journey. SODIC engaged the consultancy Renascence to develop a comprehensive customer experience (CX) strategy.

Renascence conducted a detailed CX maturity assessment, stakeholder engagement, and market analysis. Their solution involved segmenting SODIC's customers into eight distinct types, designing a Voice of Customer (VoC) program, and creating a governance model and implementation plan. This work addressed over 400 pain points across 76 journey steps, leading to enhanced customer understanding, streamlined touchpoints, and increased customer loyalty for SODIC.

Sodic