Case Study: Aldar Academies enhances student and parent CX with Renascence

Aldar Academies maps 9+ journey stages and 120+ pain points with Renascence

Aldar Academies, an education provider, sought to enhance the customer experience for students and parents, particularly during the challenges of the COVID-19 pandemic. They engaged the consulting firm Renascence for its Customer Experience (CX) Journeys and Escalation Strategy services to map their existing journey and identify pain points.

Renascence mapped the customer journey across nine stages, detailing over 70 steps and addressing more than 120 pain points. They designed a future-state journey and implemented a robust escalation strategy with an eight-level priority system. This provided Aldar Academies with a clear, actionable framework to improve satisfaction and build trust during a period of uncertainty.

Aldar Academies