Case Study: Empire Life improves customer experience with Reltio

Why Empire Life left legacy MDM for Reltio

Empire Life, a top ten Canadian life insurer, was struggling with a legacy master data management (MDM) system that limited agility, increased infrastructure costs, and made it harder for customer service and business users to access trusted data. The company wanted a more modern, cloud-native approach to improve customer experience and data availability.

Empire Life replaced its legacy MDM with the cloud-native Reltio platform. With Reltio, the insurer created a single, holistic view of customers and agents, improved first-call resolution by 60%, reduced its suspect match pool by 60%, and sped up data retrieval via API calls by 10–30%; it also achieved more than $1 million in estimated upfront TCO savings and consolidated 11 million item profiles.

Empire Life

Sandro Palleschi

Manager of Enterprise Data Services