Case Study: Top 5 Global Pharma achieves $3.6M+ annual savings and 10x faster queries with Reltio Cloud

Global Pharma Company - Customer Case Study

Global Pharma Company, a top-five global pharmaceutical firm, faced fragmented customer data across 67 legacy on‑premises customer masters spanning 145 countries, which hampered upgrades, slowed users, and limited business adoption. To streamline and simplify its global master data management program, the company engaged Reltio and adopted Reltio Cloud as a cost‑effective, low‑maintenance solution.

Reltio implemented Reltio Cloud, consolidating 67 on‑prem deployments into three regional cloud tenants, enabling multi‑channel marketing, simplified cross‑market HCP queries, and mobile UI updates from field sales reps. The project delivered measurable impact: $3.6M+ annual cost‑of‑ownership savings and a 10x improvement in user query response time, driving faster time‑to‑value and higher business adoption.