Case Study: Schneider Electric drives millions in opportunities with Reltio

Connected data powers seamless service operations

Schneider Electric, a global provider powering homes, businesses, and data centers worldwide, needed a better way to manage customer and operational data than its home-grown master data management (MDM) system. The company wanted to improve service operations, reduce manual work, and identify new revenue opportunities, while keeping customer data accurate across connected systems.

Schneider Electric replaced its legacy MDM with the Reltio Connected Data Platform. With Reltio, the company improved data accuracy and sped up case resolution, cutting the time to create a new organization in operational systems by about 50%. The solution also uncovered several million dollars in potential sales opportunities, delivered several hundred thousand dollars in annual logistics savings, and enabled faster customer issue resolution with less manual processing.

Schneider Electric

Loïc Tordo

Product Director, Customer and Vendor Master Data