Case Study: a leading health services company reduces TCO and data migration costs with Reltio

A leading health services company delivers customized oerings for complex healthcare organizations

A leading health services company faced significant challenges due to its fragmented customer data, which was scattered across over 70 systems. Their on-premises legacy MDM system was too rigid and expensive to maintain, leading them to rely on error-prone spreadsheets for managing complex customer and product hierarchies. This inability to gain a consolidated view hindered their sales opportunities. To solve this, they turned to the vendor Reltio.

Using the Reltio platform, the company integrated its numerous data sources in just 12 weeks, creating a single source of truth for both customer and product information. This solution enabled them to understand diverse account needs and offer customized services. The measurable results included a 46% reduction in total cost of ownership (TCO) and a 50% reduction in data migration costs, all while supporting 6 million API calls daily on a future-proof architecture.