Case Study: EE achieves 24/7 automated control, accurate billing and award-winning customer service with Redwood Software's RunMyJobs

Ee Uses Redwood Runmyjobs for Automated Control, Efficiency and Award-Winning Customer Service

EE, a global mobile voice and data provider with about 150 million subscribers, faced critical operational risk from legacy, time‑based schedulers that caused latency, idle time, billing errors and a reliance on staff watching screens to keep services running. To maintain total service availability and protect revenue and reputation, the company needed a reliable automation solution that provided transparency and a single point of control.

EE implemented Redwood RunMyJobs, automating more than 30,000 processes across 100+ systems and enabling 24/7 productivity, exception‑based management, automatic notifications and full documentation. The result was accurate, on‑time billing with far less manual effort, faster error recovery, demonstrated business continuity and improved customer care — recognized by EE achieving the top ranking in J.D. Power’s Wireless Customer Care study.

EE

Mike Chung

Project Manager