Case Study: Helvetia (leading Swiss insurer) automates bicycle theft claims and reduces costs with Rasa

Using Rasa X Enterprise Edition, Helvetia built an AI assistant to handle the claims process for their bicycle insurance in Facebook Messenger - saving money in the process

Helvetia, a leading Swiss insurer, faced high costs and long wait times from a manual, multi-step claims process for bicycle thefts that required multi-turn conversations, backend integration and on‑premise hosting for data privacy. To modernize claims handling, Helvetia worked with Rasa, using Rasa X Enterprise Edition together with Robotic Process Automation (RPA) to build a conversational assistant deployed on Facebook Messenger.

Rasa implemented an end‑to‑end automated claims flow—covering authentication, anti‑fraud checks, CRM and payment integrations via RPA—and trained the assistant using real customer interactions. The Rasa solution now handles the majority of bicycle theft claims, reducing engineering costs and creating a faster, more cost‑effective claims process that Helvetia plans to roll out across the company.

Helvetia

Florian Nägele

Head Omnichannel & Touchpoint Management