Case Study: N26 automates 40M annual conversations with Rasa AI agents

N26 automates 40M yearly conversations with Rasa

A leading US bank with over 250,000 employees and $125 billion in revenue faced the challenge of processing 40 million yearly conversations from its 60 million customers using an antiquated tech stack. The bank turned to Rasa to create a personal concierge and high-impact customer-facing AI agent as a key part of its digital transformation.

Rasa implemented a next-generation conversational AI agent using natural-language understanding (NLU) to sit between the bank and its customers. The solution enabled customers to complete tasks like replacing cards and checking balances. As a result, the bank automated millions of conversations and expected to incorporate Rasa's AI agents into all areas of its business to deliver greater value.

N26