Case Study: Groupe IMA reduces call volumes and improves response times with Rasa Voice AI

Groupe IMA serves 30 million drivers with 24/7 voice AI from Rasa

Groupe IMA, a prominent French insurance and assistance provider serving 30 million drivers, sought to improve its customer service and contact center performance. Their challenge was to deploy an advanced Voice Virtual Agent to reduce non-complex call volumes and speed up response times for their roadside assistance operations. The company selected Rasa's conversational AI platform to address this need.

Rasa implemented its Voice Virtual Agent solution across Groupe IMA's nationwide operations. The AI-powered system automated non-complex calls, which freed up human agents and enhanced customer response times. As a result, Rasa helped Groupe IMA deliver smarter, automated support and achieve its goal of serving its 30 million drivers with greater efficiency and responsiveness.

Groupe IMA