Case Study: Circle Medical achieves automated prescription refills and faster patient responses with Rasa

Circle Medical uses Rasa to build an AI assistant to offer patients quick and easy medication and prescription refills with full-service medical practice

Circle Medical, an asset-light medical practice, faced thousands of patient messages monthly—many repetitive but too complex for static automation. To offer faster, personalized medication and prescription refills while meeting strict privacy standards, Circle Medical chose Rasa to build a contextual AI assistant for its patient-facing communications.

Using Rasa’s machine learning–based dialogue management (Rasa Core), Circle Medical implemented a HIPAA-compliant, hosted solution that handled multi-turn conversations and integrated with their systems. Deployed in weeks, the Rasa-powered assistant now fully handles more than 50% of refill requests (with physicians reviewing/approving), speeding response times, reducing costs, and freeing clinicians to focus on complex care while Circle Medical expands to additional use cases.

Circle Medical

Jean-Sebastien Boulanger

Co-Founder & Chief Technology Officer