Case Study: Autodesk achieves 25% self-service and 38% higher CSAT with Rasa's CALM conversational AI platform

Autodesk cuts support costs by 25% with Rasa

Autodesk, a global software company, faced the challenge of scaling its customer service to handle a projected 5x increase in its customer base. Their existing systems were complex and fragmented, making it difficult to deliver a cohesive user experience and navigate their website. To address this, Autodesk partnered with vendor Rasa to rebuild its Autodesk Assistant using Rasa's conversational AI platform.

By implementing Rasa's technology, Autodesk integrated AI agents across its digital platforms to provide seamless support. The solution resulted in a 25% increase in self-service customers and a 38% improvement in customer satisfaction. It also reduced waiting times for support by 4x and led to significant cost savings by automating routine queries, allowing human agents to focus on more complex needs.

Autodesk