Case Study: Brinks Home reduces cost per contact with Quiq AI agents

Brinks Home cuts cost per contact 67% with Quiq

Brinks Home Security faced a significant challenge due to its heavy reliance on expensive and inefficient phone-based customer support. This led to operational bottlenecks, low customer satisfaction with a negative NPS, and high costs as human agents were burdened with repetitive inquiries. The company needed a scalable solution to reduce call volume and improve the customer experience.

Quiq implemented its AI platform, deploying AI agents across digital channels to handle payments, troubleshooting, and technician scheduling. This solution provided self-service options for customers and AI-assisted tools for human agents. As a result, Brinks Home achieved a 67% reduction in cost per contact, a 30% decrease in call volume, and a dramatic 90-point improvement in its Net Promoter Score, moving customer transactions to digital channels.

Brinks Home Security