Case Study: VIVISOL Netherlands improves patient satisfaction across the patient journey with QuestionPro

Vivisol Netherlands structures patient feedback in 2 weeks with QuestionPro

Vivisol Netherlands, a leading specialist in respiratory and ventilation therapy, faced a challenge in structuring its patient feedback collection. Insights were fragmented across the patient journey, making it difficult to identify and act on improvement opportunities. They needed a centralized, secure, and intuitive platform to collect reliable data, which led them to the vendor QuestionPro.

QuestionPro provided a smooth implementation and an accessible platform that enabled Vivisol to execute structured patient satisfaction research. The solution delivered valuable insights, revealing high patient satisfaction with medical equipment while identifying a key need for better follow-up and appointment reminders. This allowed Vivisol to recalibrate its approach around its core pillars, transforming patient feedback into actionable improvements.

Vivisol Netherlands