Case Study: University of Newcastle achieves streamlined researcher and student experience and significant survey cost savings with QuestionPro

University of Newcastle enhances researcher and student experience by utilizing QuestionPro

The University of Newcastle, a top-200 global university in Australia with more than 37,000 students across three colleges and 20 schools, needed to standardize enterprise survey technology and significantly reduce annual survey software costs while ensuring seamless adoption by researchers and students.

They implemented QuestionPro Research & Customer Experience, using data migration, training and migration workshops, hands-on support for power users, dedicated account managers, and Panel/Research Consulting. The partnership delivered a smooth transition, stronger researcher and student experiences, improved data quality, collaborative feature development, and a significant reduction in yearly survey technology spend.

University of Newcastle

Rob McCloskey

Senior ManagerResearch, Data and Integration