Case Study: University of Tennessee, Knoxville achieves 70% cost savings and retains advanced survey functionality with QuestionPro

The university switched survey providers to reduce the cost impact and retain advanced functionality.

The University of Tennessee, Knoxville, a public research university, needed to replace its campus-wide Qualtrics subscription after a significant price increase. The Office of Information Technology convened a ten-member committee to identify required features and evaluate alternatives, with key challenges including migrating legacy survey data and preserving advanced survey functionality.

They selected the QuestionPro Academic License, migrated users and data, and benefited from rapid implementation of missing features and attentive customer support. The switch preserved needed capabilities while cutting costs dramatically—$916,492 in savings over five years (about 70%)—and gave the university a tool that supports campus research and industry engagement.

University of Tennessee, Knoxville