Case Study: National Heart, Lung, and Blood Institute achieves improved customer service and streamlined business processes with QuestionPro

NHLBI - Customer Case Study

The National Heart, Lung, and Blood Institute (NHLBI) is a global leader in research, training, and education on heart, lung, and blood diseases. Because it communicates findings and initiatives to patients, families, clinicians, researchers, and media, NHLBI sought to improve customer service and internal business processes while ensuring staff and respondents could easily use its survey platform.

NHLBI partnered with QuestionPro to deploy accessible surveys, collecting typically 5–100 respondents per study and generating robust, actionable insights. The results have informed process and customer-service improvements, and the ongoing collaboration continues to support better business processes, new discoveries, and meaningful findings.

National Heart, Lung, and Blood Institute