Case Study: National Health Insurance Bahamas improves healthcare quality with QuestionPro surveys

National Health Insurance Bahamas improves healthcare quality with QuestionPro surveys for 4 million+ customers

National Health Insurance Bahamas (NHI), a leading insurance provider, faced significant healthcare challenges including high infant mortality rates and a high prevalence of chronic diseases. They needed a platform to create and distribute feedback surveys to compare satisfaction levels over time and identify areas for improvement in their healthcare facilities. They turned to QuestionPro for its survey software to collect this critical data.

QuestionPro provided a seamless platform to track feedback surveys and assisted NHI with survey design and technical support. The solution enabled NHI to implement quality improvement plans and support the implementation of Universal Health Coverage. As a result, QuestionPro helped NHI achieve improved healthcare quality, and their feedback collection process became an integral part of their ongoing facility inspection and assessment.

National Health Insurance Bahamas