Case Study: LegalShield strengthens member feedback and reporting with QuestionPro CX

LegalShield connects 1.8 million members with QuestionPro

LegalShield, a leading provider of legal and identity theft subscription services, faced the challenge of accurately gathering member satisfaction feedback after interactions with its brand and network of attorneys. To conduct and manage these member surveys effectively, they partnered with QuestionPro and its CX platform to implement a solution.

QuestionPro provided a system to collect and analyze member feedback, which included survey design, multilingual translation, and distribution. Crucially, QuestionPro supported this with 24/7 account management and enterprise-level support to ensure a seamless, always-available user experience. The solution automated workflows, provided manager dashboards, and enabled data transfer via FTP and API, resulting in a smooth implementation of a valuable feedback system for the client.

LegalShield