Case Study: Kleen-Tech increases customer survey responses with QuestionPro CX

Kleen-Tech boosts customer survey responses across 24 field teams with QuestionPro

Kleen-Tech, a provider of commercial cleaning services, faced the challenge of a slow and inefficient manual process for distributing customer surveys. Their previous method required customers to access surveys on an external website, which was not respondent-friendly and hindered their ability to gather timely feedback. They partnered with QuestionPro to find a solution that would allow for automated distribution and data collation.

QuestionPro implemented its inline email survey feature, embedding an NPS question directly into emails sent to Kleen-Tech's customers. This solution automated survey distribution across their 24 field teams, making the process more agile and increasing the customer response rate. The implementation allowed Kleen-Tech to instantly track detractors and their comments, enabling quick turnarounds to improve customer satisfaction.

Kleen-Tech