Case Study: Digital Hands achieves real-time Salesforce customer satisfaction tracking and low-score alerts with QuestionPro

Digital Hands - Customer Case Study

Digital Hands is a professional technical support company that manages desktops, servers and networks and uses Salesforce.com to track service calls. They needed a way to automatically send follow-up customer satisfaction surveys after support incidents and receive real-time alerts when respondents gave low scores.

Using QuestionPro’s hosted Salesforce integration, Digital Hands passed data between their CRM and the survey platform and implemented customized alerts for low satisfaction responses. The result is an in‑CRM dashboard with rep-level scores and detailed drill-downs, ongoing trend analysis of satisfaction over time, and faster response to problem cases—all delivered with a simple, cost-effective solution.

Digital Hands

Vince Rocca

CTO, Digital Hands