Case Study: T-Mobile achieves cost savings and enhanced e-learning with Questionmark

T-Mobile Cuts Costs and Enhances E-learning with Questionmark

T-Mobile needed to keep more than 2,000 field technicians current on rapidly changing network technology while facing severe budget and staffing limits—initially only three people handling training nationwide. To deliver scalable, web-based education and get immediate assessment data, T-Mobile chose Questionmark’s assessment solution to author, administer and report computerized tests online.

Questionmark’s platform provided live reporting, instant results and randomized question pools, letting T-Mobile identify and fix content problems within 24 hours, reduce cheating, and gate costly in-person training (students must pass an 85% readiness test to attend the paid classroom portion). The impact was measurable: high-volume usage (27,574 course completions in one week, 95% using Questionmark; prior weeks of 12,000, 7,000 and 11,000) and lower travel/training costs thanks to pre-work and site licensing, while demonstrably improving learning validation.

T-Mobile

Mike Bennett

Senior Manager of Engineering and Operations Education Services