Case Study: Oris Dental improves employee insight and engagement with QuestBack

Oris Dental boosts employee response rate to 85% with QuestBack

Oris Dental, a growing chain of dental clinics in Norway and Sweden, faced the challenge of mapping employee loyalty, satisfaction, and professional focus across its complex and rapidly expanding organization. To identify strengths and areas for improvement, they turned to vendor QuestBack and its InsightLab service for a solution.

QuestBack implemented an employee survey for Oris Dental's Swedish workforce, achieving an 85% response rate. The results provided clear, actionable data, including a strong employee loyalty (eNPS) score of +21. This insight allowed Oris Dental to strategically direct its work environment efforts, successfully addressing specific issues like harassment and positioning the company to tackle other identified challenges such as stress.