Case Study: Valet Living achieves streamlined performance management and higher engagement with Quantum Workplace

Valet Living Boosts Talent Pipeline and Employee Lifecycle With Engagement and Performance Tools

Valet Living, a national door‑to‑door concierge service serving 1.5 million doors with about 6,700 employees, faced a lack of performance management structure as it scaled—especially across a dispersed, largely part‑time workforce with limited daily touchpoints. Nicole Davies, the company’s first VP of Learning, Talent, and Performance, needed a streamlined way to engage employees and deliver performance and development conversations within the flow of work.

Valet Living implemented Quantum Workplace’s platform—starting with its one‑on‑one tool for monthly micro‑burst conversations and expanding to Vitals for talent reviews—integrating these practices into its existing mobile communications. Adoption was rapid (98% had a conversation in month one; 84% average monthly participation; 92% Vitals participation), and business results included a 2.3% increase in revenue contribution per employee, KPI gains of 9.8% (sales) and 4.9% (operations), and 25.1% year‑over‑year headcount growth.

Valet Living

Nicole Davies

VP of Learning, Talent, and Performance