Case Study: Ruan achieves one-fifth the trucking industry's turnover rate with Quantum Workplace engagement solution

Ruan Combats Industry Turnover by Listening to Employee Feedback

Ruan is a U.S. transportation leader with more than 270 operations and 5,300 team members (including 4,200 drivers) that emphasizes people-first values instilled by its founder. Facing an industry plagued by roughly 95% turnover, Ruan needed a way to capture employee feedback and build an engaged workplace to retain talent.

Ruan implemented an annual employee engagement survey with workplace analytics to link engagement to turnover, plus strategic senior-leader communication and manager training webinars. The program produced visible action plans and improved dialogue, driving turnover down to one-fifth of the industry average.

Ruan

Erin Peterson

Manager, Organizational Development