Case Study: First Horizon achieves streamlined survey reporting and manager empowerment with Quantum Workplace

Managers Propel Its Award-Winning Culture into the Next 150

First Horizon, one of America’s oldest national banks with more than 150 years of history, credits its employee-first culture as a key differentiator across its roughly 4,000 people in 170 locations. Leadership saw managers as the front-line drivers of that culture and wanted to give 350+ managers access to team-level survey results, but doing so internally would create significant administrative overhead.

Quantum Workplace delivered streamlined employee survey reporting—two customized reports per manager, easy distribution, and benchmarks against similar banks—reducing overhead while putting actionable analytics in managers’ hands. The result: managers were empowered to drive engagement with clear, research-based insights, helping First Horizon sustain its award-winning culture as it moves into the next 150 years.

First Horizon

Mario Brown

Ed.D. Manager, Leader Assessment and Development