Case Study: Jackson Healthcare achieves a 7% year-over-year decrease in turnover (33% below industry average) with Quantum Workplace's Exits solution

Jackson Healthcare Sees the Whole Picture Behind Employee Turnover

Jackson Healthcare, a 501–1,000-employee healthcare staffing and technology firm built on a culture-first philosophy, needed to understand why employees left and how to retain talent. Although the company invests heavily in employee development, it was missing the peer perspective on departures—an important gap in measuring and addressing turnover.

Jackson implemented a comprehensive Exits solution that combined traditional exit interviews with peer exit surveys and consolidated reporting to surface aggregate trends, enable peer feedback, and identify retention opportunities. The initiative yielded a 7% year-over-year decrease in turnover, a turnover rate 33% below the industry average, and four additional sources of feedback to assess departures.

Jackson Healthcare

Mike Hiffa

Executive Vice President of Human Resources