Case Study: South Carolina Federal Credit Union achieves stronger employee engagement with Quantum Workplace

Enhanced employee experience and engagement through comprehensive feedback and data-driven strategies

South Carolina Federal Credit Union wanted to strengthen employee engagement and improve the employee experience across the full lifecycle, from candidate to exit. To do this, it partnered with Quantum Workplace and used employee listening tools such as pulse surveys and feedback analytics to better understand challenges in hiring, onboarding, training, and retention.

Quantum Workplace helped South Carolina Federal Credit Union implement a comprehensive survey program with theme analysis, sentiment analytics, heat maps, access settings, and action planning tools. The result was a more consistent onboarding experience, better manager effectiveness, stronger team dynamics, and more transparent communication, with an 89% employee response rate and a clear increase in trust, connection, and actionable insight.

South Carolina Federal Credit Union

Kevin Kosco

Senior VP, Sales & Service