Case Study: Dempsey Construction improves communication, cohesion, and client satisfaction with Quantum Workplace

Dempsey Construction Improves Communication and Cohesion with Engagement Surveys

Dempsey Construction, a California construction company, wanted to build a more aligned and cohesive workforce but needed a reliable way to measure whether its new Dempsey Norms and Attributes (DNA) and Principles of Service were taking hold. To support the rollout, Dempsey Construction used Quantum Workplace’s Engagement Survey and Pulse tools to gather employee and customer feedback on communication, teamwork, and service-mindedness.

With Quantum Workplace, Dempsey Construction customized surveys, reviewed results by department, and used the insights to guide follow-up discussions and leadership alignment. The company reported improved cohesion and collaboration, faster communication, better coverage and teamwork, and higher client satisfaction, with overwhelmingly positive customer feedback helping confirm the initiative’s impact.

Dempsey Construction

Kendrick Wong

Organizational Development Manager