Case Study: Concur Technologies achieves holistic employee engagement insights and data-driven decisions with Quantum Workplace

Concur Technologies Leverages Feedback Throughout Employee Lifecycle to Make Data-Driven Decisions

Concur Technologies is a global leader in travel and expense management, processing 25 million users and about 10% of the world’s T&E spending, with roughly 5,000 employees. Its diverse, fast-changing culture made it difficult to understand employee engagement holistically — Concur needed to aggregate, dissect, and analyze survey data across the entire employee lifecycle and link that data to performance and organizational change.

Partnering with Quantum Workplace, Concur implemented lifecycle feedback (new-hire, annual engagement, and exit surveys) in a single tool and added causal analytics. The solution delivered insight at every stage of the employee experience, demonstrated links between engagement and performance, informed data-driven decisions during change, and increased trust and confidence in management.

Concur Technologies

Jenn McColly

Senior Director of Talent Management