Case Study: Buffalo Wild Wings tackles high employee turnover with Quantum Workplace's simplified engagement solution

Buffalo Wild Wings Tackles Turnover with a Simplified Recipe for Engagement

Buffalo Wild Wings is a global sports bar and grill with more than 1,200 locations that emphasizes camaraderie and a culture of “unleashing the buffalo.” Like many restaurants, BWW faced severe hourly turnover—entire teams were turning over annually—and their existing engagement program was too time-consuming, infrequent, and produced static reports that left managers unsure how to act.

Quantum Workplace delivered a simplified, customizable engagement platform with role-specific survey items and open-ended comments, adjustable survey cadence, fast org- and team-level reporting, personalized leader reports with improvement suggestions, and HR-portal integration. The flexible, common-sense approach made engagement easier to embed into BWW’s culture, giving leaders practical insights to improve the employee experience.

Buffalo Wild Wings

Willow Terry

VP of Organization and Team Effectiveness