Case Study: Farm Credit Services of America achieves stronger employee engagement with Quantum Workplace

Boosts Employee Engagement with Post-survey Action Planning and Intentional Communication

Farm Credit Services of America, a financial services organization in Nebraska, was looking to strengthen employee engagement after its 2019 and 2020 survey results revealed opportunities to improve listening, follow-through, and communication. The company partnered with Quantum Workplace, using its employee engagement and lifecycle survey platform to better understand employee feedback and identify focus areas across the employee journey.

With Quantum Workplace, Farm Credit Services of America implemented commitment planning tools, requiring leaders to create and track post-survey action plans, while also launching a more intentional communication strategy to keep employees informed. The approach drove accountability and measurable results: leaders entered 275 commitments in 2021, up from 87 in 2019, and the company saw gains on key survey items such as action plans addressing survey issues (+5%) and noticing positive change from the last survey (+6%), along with stronger overall engagement despite national declines.

Farm Credit Services of America

Amanda Sjuts

Organizational Development Teams Specialist