Case Study: LIXIL achieves faster insights and higher employee engagement with Qualtrics

Lixil improves employee engagement by 10% with Qualtrics

Lixil, a global maker of water and housing products, faced the challenge of delivering superior experiences for its 60,000 employees and consumers across 150 countries. To address this, Lixil turned to Qualtrics and its Experience Management Platform to gain real-time insights and improve engagement.

By implementing Qualtrics CustomerXM and EmployeeXM, Lixil digitized its engagement programs, gaining full control and unlocking real-time insights. The solution provided immediate impact, including a 10% lift in employee engagement within the first five months and a six-fold increase in the speed to insights. The use of Qualtrics has helped Lixil foster a culture of action and improvement, guiding its customer-first mindset and increasing customer lifetime value.

Lixil