Case Study: Hospital Sisters Health System reduces turnover and boosts engagement with Qualtrics

Hospital Sisters Health System cuts turnover to 7.9% with Qualtrics

Hospital Sisters Health System (HSHS) faced the challenge of improving colleague engagement across its large healthcare network. Leaders were creating action plans from scratch with limited success, as effective local solutions had no way to be shared or scaled system-wide. They partnered with vendor Qualtrics, using its Experience Management (EX) platform to gather and analyze engagement insights.

The solution implemented by Qualtrics was the creation of the Colleague Engagement Symposium, a program that identified and shared proven practices from frontline leaders. This allowed successful local initiatives, like a flexible scheduling model and a peer recognition program, to be adopted by other departments. The results were significant, including an 83% reduction in turnover at one clinic and a 10% increase in Meaningful Recognition scores in an ICU. Qualtrics enabled HSHS to measure these improvements and build a culture where valuable practices could scale.

Hospital Sisters Health System