Case Study: NextGen Healthcare Eliminates Missed Chat Requests and Grows Pipeline with Qualified

With Piper the AI SDR, NextGen Healthcare Eliminated Missed Requests

NextGen Healthcare, a leading healthcare technology and data solutions provider, was already using Qualified’s full platform for AI Conversations, AI Meetings, AI Offers, and AI Signals to improve inbound conversion. The main challenge was scale: its SDR team was overwhelmed by inbound demand and missed 1,400 chat requests in 12 months, representing about $60K in potential revenue left on the table.

Qualified implemented Piper, the AI SDR, as a fallback in the chat experience and expanded it across the site to answer questions, identify visitors, and book meetings when human reps were unavailable. With Qualified, NextGen eliminated missed chat requests, and in the last eight months sourced $7.5M in pipeline and $690K in revenue, while also turning the website into a more frictionless experience for buyers.

NextGen Healthcare

Stacy State

Director of Digital Marketing