Case Study: Simpro achieves 4.2X more meetings booked with Qualified’s AI SDR Agent Piper

Simpro books 4.2X more meetings with Qualified

Simpro, a leading AI-first operating platform for residential and commercial trades, faced challenges with inconsistent live chat engagement and inefficient use of their Business Development Representative (BDR) team's time. They partnered with vendor Qualified to implement Piper the AI SDR Agent to handle upfront qualification and boost BDR efficiency.

Qualified's solution involved implementing an AI SDR agent named Alex, which was rigorously A/B tested against the human team. The results were significant, with Alex driving a 4.2X increase in meetings booked and a 4X increase in meetings offered. The AI agent also doubled inbound lead capture efficiency, with 20% of all inbound leads now coming through the platform, allowing the human BDRs to focus on more strategic work.

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