Case Study: Tipalti boosts pipeline and meeting conversions with Qualified's Piper AI SDR Agent

How Tipalti Scales with Piper the AI SDR Agent

Tipalti, a leading global fintech company, was driving strong website traffic but struggling to convert it efficiently through chat. Inbound SDRs missed or mishandled many conversations, 26% of in-hours chats went unanswered, and rules-based chat flows were difficult to scale. To address this, Tipalti turned to Qualified and its Piper AI SDR agent.

Qualified deployed Piper to autonomously engage, qualify, and route inbound website traffic, with human handoff available when needed. The rollout went live in about five weeks and later expanded into email follow-up for abandoned meetings, where it delivered about a 50% conversion rate. With Qualified, Tipalti saw a 4x increase in site engagement, a 3x lift in conversation-to-booked-meeting conversion, and a 2x increase in total meetings booked despite lower traffic.

Tipalti

Tom Edgington

Digital Marketing Manager