Case Study: Glean achieves high-ROI pipeline growth with Qualified's AI SDR

Glean boosts planning cycles from 15 days to 1 day with Qualified

Glean, a leading work AI platform, faced the challenge of scaling its pipeline generation efforts without overburdening its human sales development representatives (SDRs). They sought a solution to provide 24/7 inbound coverage on their website, ensure faster response times, and improve the quality of their pipeline. To address this, they partnered with vendor Qualified and implemented its product, an AI SDR agent named Piper (internally renamed Taylor by Glean).

By deploying Qualified's AI SDR agent, Glean was able to automate initial website conversations and lead qualification. The solution ensured round-the-clock inbound coverage, weeded out prospects who were not a good fit, and freed up human SDRs to focus on more high-value tasks. The results included a significant uptick in incremental meetings and pipeline, faster speed to first touch, and a higher meeting show rate. Qualified's agent helped Glean achieve its ultimate goal of generating high-quality pipeline with industry-leading ROI.

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