Case Study: DTS Communicate achieves dramatic digital transformation and major efficiency gains with Quadient

The Secret to Staying Relevant in an Evolving Industry? Focus on the Customer

DTS Communicate, a 25+-year Australian print and communications provider, faced a fast-shifting industry as customers moved from paper to digital and began delivering “Print-Ready PDFs.” IT Manager Ian Bigg needed a platform to handle large jobs faster, extract data from PDFs, and support digital delivery. After evaluating options, DTS chose Quadient (formerly GMC), deploying Quadient solutions including Quadient Inspire and Messenger to modernize their production and distribution workflows.

Quadient’s unified platform let DTS rebuild slow jobs and automate delivery: a job that once took 12–14 hours now runs in under 30 minutes, one client’s physical mail output dropped from ~80,000 to ~8,000 packs per month, and web-to-print automation supports 50,000–60,000 emails a month while enabling near-instant turnaround instead of days. Quadient also provided content/version control and increased deliverability visibility, helping DTS Communicate scale digital services and dramatically improve production speed and efficiency.

DTS Communicate

Ian Bigg

IT Manager