Case Study: Stralfors achieves 50% faster lead times and CCM standardization with Quadient's GMC Inspire

Stralfors Standardizes CCM, Cuts Lead Time By 50%

Stralfors, part of the Posten Norden Group, faced rising maintenance costs, frequent production errors and long development cycles because it used different customer communications management (CCM) systems in each country. To standardize and gain flexibility across its operations, Stralfors selected Quadient’s GMC Inspire as its enterprise CCM platform.

Quadient implemented GMC Inspire across Stralfors’ divisions and subsidiaries as a single multichannel platform, enabling the creation and delivery of more than 160 million communications per month. The Quadient solution cut lead times from three weeks to three days (a 50% reduction for new customer projects), saved thousands in maintenance costs, reduced errors and improved quality, and freed development teams to focus on higher‑value work.

Stralfors

Tomas Sjöström

Chief Information Officer